Sex
Female
Male
Your age
under 25
25-35
36-45
46-55
55 and over
You are the subscriber of
Kcell
Activ
The Customer Service Office you've been served by:
Frontline Section
Call Center (727) 2588300, (727) 2588000
Call center for corporate clients (727) 2587021
Kcell Express Offices
Please, choose..
Almaty, micro-district Samal-2, bldg 100
Almaty, Alimzhanov street, 51 (intersection of Makataev and Tulebaev st.)
Pavlodar, Krivenko Street, 77
Petropavlovsk, Auezzov street, 168
Ust-Kamenogorsk, Kazakhstan Street, 159
Shymkent, Turkistanskaya Street, 11 (Kunayeva corner)
Kyzyl-Orda, Aiteke bi Street, 24
Taraz, Nietkaliev street, 7A
Aktobe, Abulkhair Khan Street, 55а
Astana, Republic ave., 8
Atyrau, Avangard micro district, Kurmangazy street, 13B
Karaganda, bulvar Mira 18, (intersection of Analykin Street)
Kokshetau, Akan Sery street, 91
Semey, Kabanbay Batyr Street, 58A
Актау, мкр-н 11, д. 7
Kostanay, Altynsarina street, 122 (intersection of Taranov st.)
Astana, Almaty-1 st., 1, Assyltau BC
How would you rate your satisfaction with the quality of service of the Frontline Section? (rank from 5 – excellent to 1 – unsatisfactory)
5
4
3
2
1
Please, specify how long did you stay in the queue for service at the Frontline Section
1-3 minutes
10-20 minutes
20-30 minutes
over 30 minutes
How would you rate the courtesy of the operator who served you (rank from 5 – excellent to 1 – unsatisfactory)
5
4
3
2
1
How would you rate the clarity and plainness of operator’s answer to your question (rank from 5 – excellent to 1 – unsatisfactory)
5
4
3
2
1
How would you rate the operator’s promptness while handling your request (rank from 5 – excellent to 1 – unsatisfactory)
5
4
3
2
1
Please specify if your request was handled at the first attempt?
Yes
No
What are your opinion regarding the service quality?
Please, choose..
Complaints
Comments/proposals
Appreciation
Questions (concerning customer service offices, mobile numbers, mobile services, communication)
Please, leave your contact phone number or e-mail to contact you if necessary:
How would you rate the quality of Call Center services in general? (rank from 5 – excellent to 1 – unsatisfactory)
5
4
3
2
1
What is the average time you hold on waiting for operator’s answer:
1-3minutes
3-5 minutes
5-10 minutes
over 10 minutes
How would you rate the operator’s courtesy while providing service to you (rank from 5 – excellent to 1 – unsatisfactory)
5
4
3
2
1
How would you rate the clarity and plainness of operator’s answer to your question (rank from 5 – excellent to 1 – unsatisfactory)
5
4
3
2
1
How would you rate the operator’s promptness while handling your request (rank from 5 – excellent to 1 – unsatisfactory)
5
4
3
2
1
How would you assess the completeness of information provided by the operator (rank from 5 – excellent to 1 – unsatisfactory)
5
4
3
2
1
Please specify if your request was handled at the first attempt?
Yes
No
Please, leave here your feedback regarding the service quality in our Call Center
Please, choose..
Complaints
Comments/proposals
Appreciation
Questions (concerning customer service offices, mobile numbers, mobile services, communication)
Please, leave your contact phone number or e-mail to contact you if necessary:
How would you rate the quality of service provided by the Inquiry Service of the Corporate Section in general? (rank from 5 – excellent to 1 – unsatisfactory)
5
4
3
2
1
When calling to the Inquiry Service of the Corporate Section, what the average time you hold on waiting for operator’s answer is:
1-3 minutes
3-5 minutes
5-10 minutes
over 10 minutes
How would you rate the operator’s courtesy and amiability while providing service to you (rank from 5 – excellent to 1 – unsatisfactory)
5
4
3
2
1
How would you rate the clarity and plainness of operator’s answer to your question (rank from 5 – excellent to 1 – unsatisfactory)
5
4
3
2
1
How would you rate the operator’s promptness while handling your request (rank from 5 – excellent to 1 – unsatisfactory)
5
4
3
2
1
How would you assess the completeness of information provided by the operator (rank from 5 – excellent to 1 – unsatisfactory)
5
4
3
2
1
Please specify if your request was handled at the first attempt?
Yes
No
Please, leave here your feedback regarding the service quality in our Call center for corporate clients
Please, choose..
Complaints
Comments/proposals
Appreciation
Questions (concerning customer service offices, mobile numbers, mobile services, communication)
Please, leave your contact phone number or e-mail to contact you if necessary:
Please, choose..
Aksay
Aksu
Almaty
Astana
Aktau
Aktobe
Atyrau
Baikonur
Zharkent
Karaganda
Kostanay
Kulsary
Kyzylorda
Pavlodar
Semey
Taraz
Temirtau
Uralsk
Shymkent
Kapchagay
Kaskelen
Taldykorgan
Balkhash
Ust-Kamenogorsk
Petropavlovsk
Kokshetau
Talgar
Lisakovsk
Rudny
Kentau
Turkestan
Please, rate the quality of our customer service at Kcell Express Office (rate between 5 – excellent to 1 – unsatisfactory)
5
4
3
2
1
Please, specify how long did you have to queue at Kcell Express Office (rate between 5 – excellent to 1 – unsatisfactory)
1-10 minutes
10-20 minutes
20-30 minutes
over 30 minutes
Please, rate the politeness of our employee in dealing with you (rate between 5 – excellent to 1 – unsatisfactory)
5
4
3
2
1
Please, rate the clearness and simplicity of answers that our employee gave to your quesitons (rate between 5 – excellent to 1 – unsatisfactory)
5
4
3
2
1
Please, rate the prompteness with which your request was handled (rate between 5 – excellent to 1 – unsatisfactory)
5
4
3
2
1
What are your comments regarding the customer service quality at Kcell Express Office?
Please, choose..
Complaints
Comments/proposals
Appreciation
Questions (concerning customer service offices, mobile numbers, mobile services, communication)
Please, leave your contact phone number or e-mail to contact you if necessary: